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Telephony and Help Desk Team

A dark room with a desk featuring a black telephone and multiple glowing blue computer screens.
Help Desk workspace with a telephone, headset, computer monitors, and illuminated blue connectivity lines.
Help Desk & Telephony
Keeping Our District Connected
Reliable communication and responsive technology support for schools, offices, staff, and students.
Telephony Services
The Telephony Team manages the district’s phone, voicemail, and fax-server systems, helping maintain reliable and secure communication across schools and administrative offices.
Help Desk Support
The Technology Help Desk assists staff and students by phone and email, providing timely support for district technology. Support requests are documented and directed to the appropriate Technology Services team for review and resolution.
Service Desk Ticketing
The service desk system routes support requests to the appropriate technology groups for efficient review, management, and resolution.
Contact the Technology Help Desk
Hours
Monday–Friday
7:00 AM–4:00 PM
Help Desk Line
407-870-4000
Here to Help
Telephony & Help Desk Staff
Our Telephony and Help Desk staff supports District communications and provides responsive technology assistance to schools, offices, staff, and students.
 
Select a staff member to view contact information and additional details.
Telephony & Help Desk
Shane Williams
Supervisor of Telephony
For assistance, please contact Shane using the information below.
Contact Shane
407-870-4000
Telephony & Help Desk
Daniel Tilley
Network Specialist – Telephony
For assistance, please contact Daniel using the information below.
Contact Daniel
407-870-4000
Telephony & Help Desk
Daniel Gonzalez
Help Desk Operator
For assistance, please contact Daniel using the information below.
Contact Daniel
407-870-4000